Travel Assistance Services

About TravelConnect Travel Assistance Program

TravelConnect is a comprehensive program that can bring help, comfort, and reassurance if you face a medical emergency while traveling 100 or more miles from home. Whether traveling for business or leisure, if you are enrolled in life and / or AD&D insurance, you and your loved ones can count on TravelConnect 24 / 7.

TravelConnect Services Include:

  • Coordinate and provide transportation from an initial medical facility that cannot adequately treat a patient due to their condition
  • Coordinate travel and airfare for your dependent children.* This includes the services, transportation expenses and accommodations of a qualified escort
  • Coordinate and pay for a safe evacuation due to natural disaster, or when a political or security threat occurs
  • Coordinate Medical care, and travel services recovery
  • Medical record requests, medical and dental referrals, medication and vaccine delivery, corrective lenses / medical device replacement
  • Intermediary services
  • Recovering lost or stolen documents or luggage
  • Language translation
  • Arrangements for a deceased traveler
  • Emergency pet boarding and / or return
  • Return of traveling companion
  • Vehicle return
  • Emergency travel arrangements
  • ID recovery assistance / lost or stolen travel documents
  • Destination information

*TravelConnect services are provided by On Call International, Salem, NH. On Call International must coordinate and provide all arrangements for eligible services to be covered. Coverage is subject to contract language that contains specific terms, conditions and limitations.

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Eligibility

Enrollment

For a complete list of TravelConnect services:
Visit: mysearchlightportal.com
Group ID: LFGTravel123

Plan Documents & Summaries

Call: 781.521.0138
Email: benefits@odysseyconsult.com
GChat: Lisa Wilkinson

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